ENQUIRIES AND COMPLAINTS HANDLING

Copia Investment Partners Limited has an established enquiries and complaints handling process and we aim to properly consider and resolve all complaints within 30 days.

If you have an inquiry or complaint, contact us in writing, by phone or by email using the details below:

Complaints officer
Copia Investment Partners Limited
Level 25, 360 Collins Street
Melbourne Vic 3000

E clientservices@copiapartners.com.au
P +61 3 9602 3199 

If you are not satisfied with our response to your complaint, you may lodge a written complaint with the Financial Ombudsman Service for an independent review of your matter.

Financial Ombudsman Service
GPO Box 3
Melbourne Vic 3001

P 1300 780 808
F +61 3 9613 6399
E info@fos.org.au
W fos.org.au

The external dispute resolution body is established to assist you in resolving your complaint with us. However, it is important you contact us in the first instance so we can try to address your concerns.