Copia Investment Partners Ltd has arrangements in place to consider and seek to resolve any complaints within 30 days of receipt. If you have a compliant, you may contact us by email, telephone or in writing to:
The Complaints Officer
Copia Investment Partners Ltd
Level 47, 80 Collins Street (North Tower)
Melbourne VIC 3000
Freecall1800 442 129 (inside Australia only)
Phone+61 3 9602 3199
If you are not satisfied with our response to your complaint, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA) for an independent review of your matter.
Copia is a member of AFCA (10733), which is a free external dispute resolution scheme that deals with complaints from consumers about financial services and products.
AFCA’s contact details are as follows:
Australian Financial Complaints Authority Limited
PO Box 24164
Melbourne Vic 3001, Australia
P1800 931 678
F+61 3 9613 6399