Copia Investment Partners Ltd have arrangements in place to consider and seek to resolve any complaints within 45 days of receipt. If you have a compliant, you may contact us by email, telephone or in writing to:
The Complaints Officer
Copia Investment Partners Ltd
Level 25, 360 Collins Street
Melbourne Vic 3000
|Freecall||1800 442 129 (inside Australia only)|
|Phone||+61 3 9602 3199|
If you are not satisfied with our response to your complaint, you may lodge a written complaint with the Australian Financial Complaints Authority (AFCA) for an independent review of your matter.
Copia is a member of AFCA, which is a new external dispute resolution scheme that deals with complaints from consumers about financial services and products.
AFCA’s contact details are as follows:
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001
|P||1300 780 808|
|F||+61 3 9613 6399|