COMPLAINTS HANDLING

Copia Investment Partners Ltd have arrangements in place to consider and seek to resolve any complaints within 45 days of receipt. If you have a compliant, you may contact us by email, telephone or in writing to:

The Complaints Officer
Copia Investment Partners Ltd
Level 25, 360 Collins Street
Melbourne Vic 3000

Email clientservices@copiapartners.com.au
Freecall 1800 442 129 (inside Australia only)
Phone +61 3 9602 3199 

If you are not satisfied with our response to your complaint, you may lodge a written complaint with the Australian Financial Complaints Authority (AFCA) for an independent review of your matter.

Copia is a member of AFCA, which is a new external dispute resolution scheme that deals with complaints from consumers about financial services and products.

AFCA’s contact details are as follows:

Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001

P 1300 780 808
F +61 3 9613 6399
E info@afca.org.au
W afca.org.au